Right now, I use an iPad and Apple Pencil, along with procreate! It's like having a wizard's wand in hand, conjuring creativity at every stroke!

Just a heads-up on our magical order processing journey:

Order processing typically takes anywhere between 2-5 days, and around 2 weeks due to holidays and product launches as they are busy times.

You can read here about our returns and refund policy.

Quick! You've got a magical 24-hour window to pull off the ultimate cancelation feat. If you need to work some cancellation wizardry, shoot an email over to hello@lilacandluna.com. Time to make those cancellation dreams come true! 

B Grade items have minor imperfections, such as tiny scratches, slight misprints, or small flaws that don't affect the overall design but don't meet the standards for A Grade. They are still magical, just with a little extra character!

A Grade items are the highest quality, free of noticeable flaws and ready to shine in your collection. B Grade items have small imperfections, making them a more affordable option while still being perfectly lovely!

For now, our enchanted deliveries are limited to local realms, and we aren’t able to ship internationally. We appreciate your patience during this brief pause in our global journey and hope to spread our wonders across the realms again soon!

At Lilac & Luna, we ensure your goodies arrive with a touch of magic! For orders with stickers, and magnets, we send them off with USPS First Class shipping. (Postage stamped.) 

But hey, if you're feeling adventurous, why not upgrade your shipping for some extra fun? You'll get tracking and a snazzy rigid mailer to keep everything safe and sound. (Only available for orders placed in the US.) 

Now, for your keychains, pins, and buttons – we've got them coming your way with USPS Ground Advantage, and USPS First Class International. And guess what? We'll shoot you an email with your tracking number once we send off your package.

Hey there, adventure seeker!

Once your package ventures out into the big wide world of USPS, it's on its own magical journey! But don't worry, you're not alone on this quest. Your trusty sidekick, tracking, is always there to guide you (except for sticker-only envelope orders, those are stealthy ninjas!). Reach out to USPS and follow their treasure map to find your package!

Now, here's the scoop: if your package decides to take a detour or goes on an unexpected adventure, refunds aren't in our treasure chest. But fear not! If your package finds its way back to us, we'll happily send it off again—just make sure to cover the shipping costs.

Let the quest continue! 

In the enchanted realm of Lilac & Luna, where magic intertwines with every journey, I, as the sole guardian of this mystical realm, strive to ensure that each treasure finds its destined path. Yet, amid the swirling mists of enchantment, even the most skilled sorcerers may occasionally veer off course.

Should you chance upon a treasure that whispers not of your intended quest, fret not! Cast a spell of communication my way at hello@lilacandluna.com, and together, we shall weave a spell to restore harmony to your mystical collection, faster than a wizard conjures starlight! 

In my mystical realm of packaging wonders, I weave spells to ensure each treasure reaches you unharmed. However, even the most potent enchantments may face unforeseen challenges. Should your precious find itself in a state of distress upon arrival, fear not! Swiftly send a magical missive to hello@lilacandluna, and together we shall cast a mending spell to restore the harmony of your enchanted possession! 

In the enchanted realm of Lilac & Luna, I, as the guardian, ensure each treasure finds its path. Should a misstep occur, fear not! Reach out at hello@lilacandluna.com, and we'll swiftly restore harmony to your collection, faster than a wizard conjures starlight! 

We’re brewing up something special for wholesale! While we’re getting everything ready behind the scenes, feel free to send us a message at hello@lilacandluna.com if you’re interested in stocking a little magic in your shop. We’d love to chat!

At Lilac & Luna, we love to add a bit of fantasy and whimsy to everything we do! While our products might not be "magically enchanted," we believe in the magic of creativity, fun, and imagination. By infusing a magical tone into our shop, we hope to make your shopping experience more delightful and playful, because who couldn’t use a little extra magic in their day? 

If you have a question that isn’t answered in our FAQ section, feel free to reach out to us here! We’re always happy to help and provide the answers you need.