PRIVACY POLICY
Effective Date: September 20, 2024
At Lilac & Luna, we prioritize your privacy and want you to feel safe and confident while using our website. This policy outlines how we collect, use, and protect your personal information.
Information We Collect:
Cookies
We use cookies, which are text files that help us understand how you interact with our site. These cookies provide insights about the pages you visit, how you found us (e.g., Google search or social media), and whether you are a returning visitor.
We use Google Analytics to analyze this data. While we can see general information like your time zone and country, neither we nor Google can access any personal information about you through these cookies.
Newsletter
We use Flodesk to send periodic updates and news. You can only subscribe with your consent; we will never add you to our newsletter without your permission. We do not sell or share your details with third parties.
To subscribe, you only need to provide your email address. You can unsubscribe at any time via the link in our emails. If you have issues unsubscribing, please contact us at hello@lilacandluna.com.
Flodesk tracks how many times newsletters are sent, opened, and links clicked to help us improve our content
Contact Form
When you use our contact form, you’ll be asked for your name and email address. This information is sent to us so we can respond to your inquiries. Our email is secured by Gmail, ensuring your information is protected.
Any information you provide is used solely to address your questions and is not saved for any other purpose.
Placing an Order
When you make a purchase, we collect the following information to fulfill your order:
Name
Mailing address
Email address
Payment information
Our store is hosted on Shopify, designed for secure online shopping. If you pay by credit card, your information is encrypted and securely transmitted. Look for the lock icon in your browser's address bar for verification.
We use USPS for shipping, which requires your name and address. No other personal information is shared with USPS.
We take extensive precautions to protect your information, both online and offline. Only authorized personnel who need this information to fulfill your order can access it.
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Acceptance of Terms
By using the Lilac & Luna website, you accept the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our site.
We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, so we encourage you to check back regularly.
